Help & Contact
Need help with a personalised gift? You’re in the right place. For help with an existing order, please include your order number and the email address used at checkout.
Looking for something specific? How it works · Photo guide · Delivery times
How it works
- Choose your product. Select the size, finish and any options shown on the product page.
- Add your personalisation. Upload the requested photo or photos and enter names, wording or special requests.
- We create it for you. For personalised portraits, an artist hand-draws the artwork from your photo.
- Request a preview if you want one. Add “Preview requested” to the Special Requests box. We’ll email it before printing so you can ask for changes.
- We print, check and dispatch. Your order is quality-checked before it leaves us, and tracking is emailed when available.
Read the full process in detail.
Photo guide
A better photo gives your artist more useful detail. For the strongest result, upload the original, highest-resolution image you have.
- Choose a clear, well-lit photo that is in focus.
- Make sure faces, ears and other important details are fully visible.
- Avoid screenshots, heavy filters and images downloaded from social media where possible.
- If you need separate photos combined or a background changed or removed, explain this in Special Requests.
Not sure whether a photo will work? Contact us before ordering and we’ll be happy to check it. See our full photo guide.
Delivery information
Every personalised order is made to order in the UK. Our current UK delivery estimates are:
- Standard: 4-6 working days
- Express: 2-4 working days
- Next Day: 1-2 working days
These are working days, not calendar days. Orders placed before 5pm on a working day use that day as day 0. For orders placed from 5pm, the following working day is day 0. Orders placed on a non-working day also use the following working day as day 0.
Free standard UK delivery is available on orders over £30. Paid Express and Next Day options are shown at checkout when available.
Requesting a preview can add time because we wait for your approval before printing. Tracking details are emailed when your order is dispatched, where available.
For delivery outside the UK, please contact us before ordering so we can confirm availability and timing. Full delivery information.
Frequently asked questions
Can I see the artwork before it is printed?
Yes. Add “Preview requested” in the Special Requests box when ordering. We’ll email your preview before printing.
Can I ask for changes to my preview?
Yes. Reply to the preview email and tell us what you would like adjusted. We’ll work with you to get the artwork right.
Are your portraits made by AI?
No. Every portrait is drawn by hand by one of our own artists in our UK studio. We do not use AI generators, filters or apps.
Can you combine photos or change a background?
Usually, yes. We can combine separate photos and change or remove backgrounds for many personalised portraits. Describe what you need in Special Requests.
What paper do you use for art prints?
Our personalised art prints are produced on upgraded 260gsm paper for a substantial, high-quality finish.
Can I change my order after placing it?
Contact us as soon as possible. Because personalised orders can enter production quickly, we cannot guarantee changes once work has started.
What if there is a problem with my finished order?
Contact us with your order number and photos showing the issue. If your order is damaged, faulty or not as agreed, we’ll put it right with a replacement or refund as appropriate.
Our refund promise
If you are not happy with a requested preview, tell us what needs changing. If we still cannot get it right, we will refund you. If something is wrong with the finished order, we will put it right with a replacement or refund as appropriate. This does not affect your statutory rights.
Contact us
Use the form below or email info@printingbee.co.uk. For an order query, please include your order number and the email address used at checkout.